PRIVACY POLICY

Last updated: August 2026
 

At ZIMBLOO, we respect your privacy and want you to understand what happens to your information when you visit our website, contact us or place an order.

This privacy policy explains what information we collect, why we collect it and how we use and protect it.

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1. WHO WE ARE

ZIMBLOO is an independent greeting card brand based in Kent, UK.

Business name: Zimbloo Limited
Trading name: Zimbloo
Address: 409-411 Croydon Road, Beckenham, United Kingdom, BR3 3PP
Email: hello@zimbloo.com

For the purposes of data protection law, Zimbloo LTD is responsible for the personal information we collect and use.

2. INFORMATION WE COLLECT

Depending on how you interact with Zimbloo, we may collect:

When you place an order

We may collect your:

• Name

• Billing address

• Delivery address

• Email address

• Telephone number, where provided

• Order details

• Payment and transaction information

We need this information to process and fulfil your order.

When you contact us

If you contact us by email, through our website or through another communication channel, we may keep your name, contact details and the contents of your message so that we can respond to you and keep a record of our communication.

When you sign up to marketing

If you choose to subscribe to Zimbloo emails or other marketing, we may collect your name and email address.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

We will not send you marketing communications simply because you have visited our website.

When you use our website

Our website and the services we use to operate it may automatically collect certain technical information, such as your IP address, browser type, device information and information about how you interact with the website.

Some of this information may be collected through cookies or similar technologies.

3. HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and fulfil orders

• Take payment

• Arrange delivery

• Respond to questions and enquiries

• Deal with returns, refunds and complaints

• Maintain records of our transactions

• Send marketing where you have agreed to receive it

• Operate, maintain and improve our website

• Detect and prevent fraud, misuse or security problems

• Meet our legal and accounting obligations

We will only use your personal information where we have a lawful basis for doing so.

4. WHY WE ARE ALLOWED TO USE YOUR INFORMATION

Depending on what we are doing, we may rely on different lawful bases under data protection law.

For example:

Contract — We need certain information to process and fulfil an order you have placed.

Legal obligation — We may need to keep certain records to comply with legal, tax or accounting requirements.

Legitimate interests — We may use information where necessary to operate and improve our business, protect our website and respond to enquiries, provided this does not unfairly override your rights.

Consent — Where required, we will ask for your consent, for example before sending certain marketing communications or using certain non-essential cookies.

5. WHO WE SHARE YOUR INFORMATION WITH

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate ZIMBLOO and provide our services.

These may include:

• Our website and ecommerce provider

• Payment providers

• Postal and delivery providers

• Email and marketing providers

• Website analytics and technology providers

• Professional advisers where necessary

• Authorities or organisations where we are legally required to provide information

We only share information where there is a legitimate reason for doing so.

Some of these providers may process information on our behalf. Where appropriate, we require them to handle personal information securely and in accordance with applicable data protection requirements.

6. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as we reasonably need it for the purposes for which it was collected, including to fulfil legal, accounting and reporting requirements.

The length of time will depend on the type of information and why we need it.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

7. KEEPING YOUR INFORMATION SAFE

We take reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

However, no online service can be guaranteed to be completely secure.

8. COOKIES

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate, for example to allow shopping and checkout functions to work.

Other cookies may be used for purposes such as analytics, remembering preferences or understanding how visitors use our website.

Where consent is required for non-essential cookies, we will ask for your consent through our cookie settings.

You can change your cookie preferences through the cookie controls provided on our website.

For more information, please see our Cookie Policy.

9. YOUR RIGHTS

Depending on the circumstances, you have rights under data protection law, including the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete personal information in certain circumstances

• Ask us to restrict how we use your information in certain circumstances

• Object to certain uses of your information

• Withdraw consent where we rely on consent

• Ask for certain information to be transferred to you or another organisation where applicable

If you want to exercise one of these rights, please contact us using the details below.

10. MARKETING

If you have signed up to receive Zimbloo marketing, you can unsubscribe at any time.

Every marketing email should include an easy way to unsubscribe.

If you no longer want to receive marketing communications, you can also contact us directly.

11. CHILDREN

Our website is not specifically directed at children, and we do not knowingly collect personal information from children for marketing purposes.

If you believe a child has provided us with personal information inappropriately, please contact us.

12. THIRD-PARTY WEBSITES

Our website may contain links to other websites, including social media platforms.

If you follow a link to another website, that website will have its own privacy practices and policies.

We are not responsible for the privacy practices of third-party websites.

13. CHANGES TO THIS POLICY

We may update this privacy policy from time to time to reflect changes to our business, website, technology or legal requirements.

The latest version will always be available on this page.

14. CONTACT US

If you have any questions about this privacy policy or how we use your information, please contact us:

Email: hello@zimbloo.com

ZIMBLOO LTD
 

15. COMPLAINTS

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

 

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

You can find further information about making a complaint on the ICO's website.